Service Scope and Access
We agree to provide the commercial cleaning services detailed in the booking confirmation. The Client must provide access to the premises at the scheduled time. This includes providing keys, alarm codes, or security passes as necessary. If our team is unable to access the property, a cancellation fee may apply. We will not be responsible for cleaning areas that are locked or inaccessible.
Payment Terms
Payment is due upon completion of services or as per the agreed invoicing schedule for recurring contracts. We accept credit cards and electronic bank transfers. A valid payment method must be on file prior to the commencement of services. Late payments may incur interest charges. Pricing is based on the size of the facility and the scope of work; any significant changes to the premises or requests for additional tasks may result in price adjustments.
Cancellation and Rescheduling
We require at least 24 hours' notice for cancellation or rescheduling of any appointment. Cancellations made with less than 24 hours' notice are subject to a fee equal to 50% of the service cost. This policy ensures our staff are compensated for their reserved time.
Liability and Insurance
We are fully insured and bonded. While we take the utmost care while cleaning, accidents can happen. We are liable for direct damages to property caused by the negligence of our staff, subject to the limits of our insurance policy. We are not liable for pre-existing damage, or damage resulting from faulty installation of fixtures. The Client must report any damage within 24 hours of the service.
Safety and Conduct
Our staff are trained to follow strict safety protocols. We reserve the right to refuse service if the environment is deemed unsafe or if our staff are subjected to harassment. The Client is responsible for securing confidentials and valuables.
Satisfaction Guarantee
If you are not satisfied with our service, you must notify us within 24 hours. We will return to re-clean the specific areas at no additional cost.
We agree to provide the commercial cleaning services detailed in the booking confirmation. The Client must provide access to the premises at the scheduled time. This includes providing keys, alarm codes, or security passes as necessary. If our team is unable to access the property, a cancellation fee may apply. We will not be responsible for cleaning areas that are locked or inaccessible.
Payment Terms
Payment is due upon completion of services or as per the agreed invoicing schedule for recurring contracts. We accept credit cards and electronic bank transfers. A valid payment method must be on file prior to the commencement of services. Late payments may incur interest charges. Pricing is based on the size of the facility and the scope of work; any significant changes to the premises or requests for additional tasks may result in price adjustments.
Cancellation and Rescheduling
We require at least 24 hours' notice for cancellation or rescheduling of any appointment. Cancellations made with less than 24 hours' notice are subject to a fee equal to 50% of the service cost. This policy ensures our staff are compensated for their reserved time.
Liability and Insurance
We are fully insured and bonded. While we take the utmost care while cleaning, accidents can happen. We are liable for direct damages to property caused by the negligence of our staff, subject to the limits of our insurance policy. We are not liable for pre-existing damage, or damage resulting from faulty installation of fixtures. The Client must report any damage within 24 hours of the service.
Safety and Conduct
Our staff are trained to follow strict safety protocols. We reserve the right to refuse service if the environment is deemed unsafe or if our staff are subjected to harassment. The Client is responsible for securing confidentials and valuables.
Satisfaction Guarantee
If you are not satisfied with our service, you must notify us within 24 hours. We will return to re-clean the specific areas at no additional cost.
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